Refund Policy
Every workspace starts with five free rooms so you can judge the renders before paying. This policy covers what happens after you choose a plan.
1. Monthly plans
Monthly plans can be cancelled at any time before the next billing date. The plan stays active until the end of the current month. Partial months are not refunded.
2. Yearly plans
Yearly plans can be refunded in full within 14 days of the first payment if fewer than 30 finished renders have been generated in the workspace. After that, the plan runs to the end of the term and is not refunded.
3. Seat changes
- Adding designers mid-term is charged pro rata for the remaining period.
- Removing designers takes effect at the next renewal; unused seat time is not refunded.
4. Render issues
If a render fails or comes out corrupted, it is not counted against your allowance. Report it from the studio and it will be restored to your monthly total.
5. Upgrades and downgrades
Upgrades apply immediately and the price difference is charged pro rata. Downgrades apply from the next billing date, and features not in the new plan become read only.
6. Taxes and invoices
Refunds are issued to the original payment method, including taxes charged. A credit note is issued for every refund.
7. How to request a refund
The account owner can request a refund from billing settings or by writing through the Design Lounge page with the workspace name. Approved refunds are processed within 7 working days.